Shipping policy

What's the status of my order?

You can check your order status from the orders page on your account. Please allow 24 hours for the order information to be updated. Once shipped, you can track your order as it makes it way to you. Email us at hello@gnotesbeauty.com if you have any questions.

Can I make any changes to my order?

At this time, we will be unable to make any changes or edits to any orders – this includes the shipping address or payment information. Please make sure to review your information before completing your order.

Can I change the shipping address on my order?

At this time, we are unable to update the address on an order after it has been placed. In the event that your order is returned to us, we are happy to send a replacement or provide a refund.

Please note that we cannot refund or replace orders that have been delivered to the address originally provided.

How do I cancel my order?

At this time, we are unable to cancel any orders once they are placed on gnotesbeauty.com. Make sure to check your order details and shipping information before processing your order.

If you do not wish to keep a delivery, you are welcome to Return to Sender any unopened packages at no additional cost to you. Please email us at hello@gnotesbeauty.com if you send a package back to ensure you are refunded in a timely manner.